FAQ
Question list
Zhangjiajie National Forest Park · Answers to common questions on tickets, entry, refunds and transport
All 38
Tickets 9
General 9
Routes 6
Refunds & Changes 4
Orders 3
Entry 3
Transport 1
Other 1
In-Park Transport 1
Payment 1
How do I buy tickets? Tickets
Choose a ticket and ticket type on the homepage or the “Book Tickets” page, fill in the visitors’ ID numbers and phone number, then pay. A park-entry voucher is generated after checkout; enter by verifying your ID card or the original document used for booking.
Do tickets require real-name booking? Tickets
Yes. The park uses real-name reservation; please enter ID numbers matching those who will enter, and verify with the ID card at the gate.
Are there discounts for children or seniors? Tickets
Yes. The Forest Park admission offers adult, child/senior and student types at different prices; the specific height/age criteria and discounts follow the park’s notice and the ticket description — choose the matching type at checkout.
What does the Forest Park admission include? Tickets
The admission covers entry to core areas such as the Forest Park, Tianzishan, Yangjiajie, Golden Whip Stream and the Ten-Mile Gallery; it is valid for 4 days with unlimited re-entry. In-park transport (Bailong Elevator, Tianzishan Cableway, shuttle buses) needs separate tickets.
Can I buy tickets on site? Do I need to reserve in advance? Tickets
The park uses real-name, time-slot reservations; in peak season book online in advance — on-site same-day tickets are limited and often sell out, so don’t leave it to chance.
Can I book for others or for several people at once? Tickets
Yes. At checkout you can fill in each visitor’s name and ID number to book for several people at once; tickets are real-name, so each visitor must match the document entered.
Can one ID card buy several tickets? Tickets
No. Tickets are real-name — one ID card equals one visitor and one ticket, so each visitor must book separately with their own document details.
How are concession tickets verified? Tickets
Choose the matching concession type when booking and present the corresponding valid document (student card, senior card, disability certificate, etc.) on entry; a mismatch may prevent entry.
Do children need a ticket? Is entry free under 13? Tickets
Children aged 13 and under (inclusive) enter free, including in-park transport tickets, but need to reserve an insurance ticket; other free-entry groups waive only the admission, and in-park transport must be bought separately — subject to the park’s daily policy.
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