["National Day" in Zhangjiajie] Wulingyuan: A surge of 20,000 self-driving cars has greatly accelerated the reception service

Tourists visit Huangshizhai Scenic Area

Daily service tips from Wulingyuan District Tourism and Industry Committee Office

Baofeng Lake Scenic Area diverts tourists in an orderly manner to ensure unimpeded tours

Bailong Elevator queue time shortened

(Wu Yongbing) “Last year during National Day, the elevators ran until 10 pm at the latest, but this year they stopped operating at 7 pm, and the number of people receiving them increased year-on-year.” When talking about this year's National Day Golden Week, Wang Jian, general manager of Zhangjiajie Bailong Ladder, lamented: "The reception service guarantee in Wulingyuan Scenic Area has been greatly accelerated."

Bailong Ladder used to be one of the areas with the longest queues of tourists in Wulingyuan's core scenic spot, but this year the longest queue time in the first three days of the National Day Golden Week was no more than one hour. In addition to the upgrade and renovation of elevators to increase transport capacity and speed, the scenic spot is also inseparable from the efficient, rigorous, precise and safe service guarantee. Similarly, for the Yangjiajie Cableway, which still had long queues this summer, there were no long queues and congestion during the National Day Golden Week. At the Huangshizhai Cableway, tourists have almost no queues, and the up and down routes are unobstructed.

The author learned from the Wulingyuan District Tourism Committee Office that October 3 was the peak reception period for Wulingyuan Scenic Area. The district received more than 173,000 tourists, a year-on-year increase of 13.29%; 40,838 people visited the core scenic area at one time, a year-on-year increase of 8.7%; there were more than 11,000 self-driving cars, a year-on-year increase of 20%. A total of nearly 20,000 self-driving cars were sold in the first three days, a year-on-year increase of 23.58%.

Smooth flow ensured under peak visitor volume

When the number of receptions increases significantly, how to ensure that tourists can leave the core scenic spots in the shortest time after the tour? Peng Bin, director of the Wulingyuan District Tourism Committee Office, told the author that this is due to the scientific judgment and decision-making of the Wulingyuan District Committee, the district government, Zhangjiajie Wulingyuan Scenic Area and the National Forest Park Administration, as well as the refined services of all staff and the comprehensive and strict reception guarantee measures.

Before the holiday, the main leaders of the district committee, district government, Zhangjiajie Wulingyuan Scenic Area and National Forest Park Administration went to the scenic area many times to conduct on-site investigations on scenic spots and transportation lines with concentrated passenger flow, and worked on-site to formulate response measures and emergency plans. Safety inspections were conducted on all scenic spots and vehicles. The District Tourism Working Committee specially held a mobilization meeting for reception work deployment and made overall arrangements and responsibilities for the Golden Week reception. Based on the predictions of the National Day Golden Week, the District Tourism Working Committee established a unified holiday command organization and a tourist flow control command center to announce the opening hours of various scenic spots to the public in advance. At each ticket station in the scenic area, the travel agency team will implement a time-sharing reservation system for mountain tours, make reservations for ticket sales, and enter the scenic area at different times to control passenger flow. A number of hiking trails up and down the mountain have been opened to reasonably divert tourists from walking up and down the mountain. All major ticket stations, ropeways, and elevators have formulated emergency plans to deal with peak passenger flow by opening temporary queuing channels and conducting timely vehicle interceptions.

At the same time, in order to ensure that the reception status of scenic spots is transmitted quickly as soon as possible, the District Tourism Commission also opened a tourism WeChat service platform to publish the latest passenger flow status of various scenic spots, ticket stations and other places through WeChat in real time, so that tourists can stagger travel peaks and adjust travel routes in a timely manner.

Judging from the reception situation this year, the latest departure time for tourists from Huangshizhai, Yangjiajie, Tianzishan, Yuanjiajie and other major scenic spots is about 1-2 hours earlier than last year’s National Day holiday, which greatly reduced the time tourists stayed in the scenic spots at night and ensured orderly reception.

Self-driving traffic and traffic police guidance

On the periphery of the scenic area, the surging flow of self-driving cars is basically smooth and orderly. During the festival, the author saw in two areas of Wulingyuan City and Zhangjiajie National Forest Park that the traffic police were almost "one post at every step". Every intersection was under the command of a traffic policeman, and every important intersection had driving warning signs. Obstacle clearing vehicles and patrol vehicles patrolled the road non-stop. Once road traffic congestion occurs, police cars quickly guide forward and backward to divert traffic in an orderly manner.

All-staff service and tourist praise

The comprehensive service to tourists is also an important manifestation of the speed of reception services during this year’s Golden Week. During the festival, more than 60 division-level cadres from the district committee, district government, Zhangjiajie Wulingyuan Scenic Area and National Forest Park Administration took charge of the work and took the lead in serving the scenic spots. More than 2,000 cadres and employees gave up their vacations and devoted themselves to tourism reception, working up to 14 hours a day. At each ticket station in the scenic area, staff started working at 5:00 in the morning and worked all day until the last tourist walked out of the scenic area; volunteers, urban management team members, and special police officers could be seen everywhere in the city and at major intersections. District Tourism Quality Supervision Office 5618331, Industry and Commerce 12315, Price 12358, etc. handle complaints and accept tourists’ inquiries 24 hours a day, sometimes even all night long, appearing wherever there are tourists’ demands until they are resolved to the tourists’ satisfaction.

The good service guarantee has been widely praised by all walks of life and Chinese and foreign tourists. During the festival, Hunan Satellite TV broadcast Wulingyuan's tourism reception services continuously on "Xinwen Lianbo" to show Wulingyuan's good tourism image to the world. Many tourists praised "Wulingyuan is a beautiful place to see and enjoy services!"